It’s a vast superstore of online focus group options out there. So, how do you know what’s the right fit?
At Dialsmith, we make your decision easier by highlighting three distinct benefits we deliver: (easy to remember as S.O.P.)
UNCOMPROMISING SECURITY
The privacy and security of your online research is critical to us. That’s why we’ve invested in the highest level of security and encryption for our online platform, which is both HIPPA- and FedRAMP-compliant. Our security protocols also include the use of password-protected, project-specific links, participant waiting rooms, restricted use of screenshare, chat and other meeting features, and many more.
A secure online environment is a deal-breaker for my clients. They are not satisfied with consumer level security. With Dialsmith, there are no questions or hesitations with regard to security. I can assure my clients that their research is protected with the same level of security as top federal agencies like Department of Defense and the CDC.
ONE-STOP CONVENIENCE & FLEXIBILITY
Lean on us to do the heavy lifting so you can focus on your research. From recruitment to results and everything in-between, we’ve got you covered.
I don’t know any researcher, present company included, that wants to also be the technical director during a research project. We want a partner, like Dialsmith, that we know can handle all the technical details and run the show, so we can focus on our research goals.
PREMIER SERVICE
The white-glove treatment is a hallmark of our company built upon more than a decade of going above and beyond to ensure our clients’ success. We prep for and produce your online focus group with the same high-touch, premier-level service that we’ve delivered again and again for our in-person projects.
Dialsmith acts like they have a stake in my client’s success and my success. They’ve become an integral part of my hand-picked team, which only includes the best in breed.
ONLINE QUAL SERVICES
ONLINE FOCUS GROUPS
We manage all the technical set-up and needs: meeting platform, respondent tech checks, etc.
Live, dedicated tech support throughout the session.
Secure and confidential backroom for client observations.
Each group is recorded as a deliverable.
WEB IDIs
We provide the video chat platform and in-house moderator.
Each IDI is recorded as a deliverable.
ONLINE DIAL TESTING
Dial test any recorded media (video and/or audio).
We fully program and host it.
Can be conducted either prior to or during the live qual session.
Dial results can be viewed in real-time, and used to steer follow-up discussions.
24/7 access to reporting.
ADD-ON SERVICES
Optional add-ons include:
- Moderating
- Recruiting
- Reporting